Shift Lead

The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.

Summary Of Essential Duties And Responsibilities:

Profitability

Follows all cash control and security procedures (e.g. safe counting, cash drawers)

Maintains inventory by performing Daily and Weekly inventory inspections

Receives inventory truck orders

Guest

Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings

People

Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance

Operations

Sets an example for Team Members by working hard to implement shift plan and drive operational results

Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines

Motivates Team Members during shift on each of the workstations

Reviews restaurant results to identify successes and areas for improvement

Ensures that restaurant upholds operational and brand standards

*Performs duties of the Team Member when necessary

Qualifications And Skills:

Must be at least eighteen (18) years of age

High School Diploma or GED required, 2 years of college preferred

1-2 years of previous quick service restaurant experience

Demonstrated understanding of guest service principles

Available to work evenings, weekends and holidays

Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.