Customer Service Agent

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Customer Service Agents extend Hospitality to Southwest’s Customers at the ticket counter, baggage service office, and gate area. Customer Service Agents are often the first Southwest Employee our Customers interact with during their travel experience and set a hospitable tone for our Customers’ trip. They’re friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment.

As an El Paso (ELP) Customer Service Agent, you can expect:
A union-based role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.

Opportunities for overtime and shift pick-ups. Mandatory overtime is a possibility based on operational need. *

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.