FT Customer Service Coordinator - Work From Home

[Customer Support / Fully Remote] - Anywhere in U.S. / Medical, dental, and vision / 401k match / PTO - As a Customer Service Coordinator you'll: Answer incoming calls with enthusiasm and confidence; Confirm and/or update customer contact information; Create and dispatch cases / tickets to proper queue; Monitor customer self-ticket creation queue; Maintain high-level knowledge of extensive UKG product suite; Reach out to on-call technicians for urgent customer issues; Handle difficult or sensitive customer situations in a professional manner; Adhere to standard operating procedures and policies...Hiring Fast >>