Senior Customer Service Representative
Michaels
Mississauga, Canada
senior
customer service
customer service representative
service representative
representative
customer service
csr
management
procedures
team
customer service representative
service representative
representative
March 25, 2023
Michaels
Mississauga, Canada
FULL_TIME
Artistree-Mississauga Field all customer communication Enter manual orders if necessary; assist in parcel tracking Inform General Manager of reoccurring issues and any abnormal service requests/issues Address all backorders & diverted orders Complete cancellations as per the customer requests Issue store credits as required for unfulfilled orders Review the daily recut list and conducts customer callbacks Inform Production Supervisors, QAC and Management of store feedback for quick resolution of problems Build Re-cut reports for management staff Take escalation calls from DM's Enforce Customer Service policies and procedures consistently; audit CS procedures Create and maintain CSR workflow dissemination Train new CSR's and existing CSR's when implementing new procedures; assist with CSR appraisals Maintain a clean work area for safe and efficient operation Follow all safety requirements
High School Diploma, GED or equivalent 5 years' Customer Service experience Ability to critically analyze problems and develop effective solutions Strong verbal communication and interpersonal skills including coaching, collaborating, and providing constructive feedback Read, write, and speak English fluently; ability convey/receive information effectively Detailed-oriented and accurate; keen sense of urgency General, verbal, and numerical intelligence Excellent time management, organizing, and prioritizing skills Must be positive, friendly, and able to communicate and solve problems effectively with demanding customers Must be able to accurately read a tape measure and ruler
Constantly sit and occasionally walk Occasionally bend Ability to lift and carry up to 30lbs/13.6kgs from waist to shoulders and reach above head Ability to occasionally push and pull using upper extremities Review physical requirements matrix for all requirements Occasionally high noise levels and moving machinery Production floor is not climate-controlled and subject to dust, high/low temperatures Ability to work safely within a fast-paced manufacturing environment
We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.
To review a comprehensive list of benefits, please visit Michaels Benefits
The Sr. Customer Service Representative is responsible for handling all customer correspondence. Attendance, as scheduled, is an essential function of the Sr. Customer Service Representative job.Major Activities
Customer Service
Administrative
Misc.
Safety & Organization
Minimum Education
Minimum Type of experience the job requires
Other
Physical Requirements
Work Environment
Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.
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