Sr Support, Payroll
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
I. Job Summary
The role will be responsible for receiving, routing, resolving and properly documenting and closing all inquiries in an accurate and timely manner. Interacts cross functionally with other Centers of Expertise (COEs) and HR Business Partners (HRBPs), and various other departments to ensure handoffs, communication and interactions are customer focused, seamless and of the highest quality.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Handles requests in accordance with service model.
Responds to payroll admin inquiries concerning transition activities in accordance with established policies and procedures.
Creates electronic record to capture customer interactions; provides quality service and resolve efficiently.
Assist with customer escalations and issues resolution.
Assist in training of new associates and team members.
May provide assistance with and/or lead Payroll Admin projects, as needed, to support both internal and external business partners.
Coordinates with internal shared services to ensure all aspects of transitions are covered including payroll activity. May perform administrative duties specific to department such as conducting research, updating standard templates and reports, and preparing collateral materials.
Processes all retro salary changes due to merit increases, promotions, or range adjustments. Ensures that all necessary information has been received, information accurately entered into the online system.
Answers routine payroll/Kronos/UKG questions for managers and employees and assists with problem solving. Acts as a liaison between employees and the service center to resolve problems and clarify questions or concerns.
Assists with processing of terminations, final paycheck and vacation payouts based on state and provincial laws. Answers questions from managers or employees on the termination process.
Participates as an active member of one or more cross-functional special project teams.
Review and update UKG accruals based on company and collective agreement.
III. Supervisory Responsibilities
This job has no supervisory duties.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Education: High School Diploma or GED (accredited).
Experience: 4 years of relevant work experience.
B. Certificates, Licenses, Registrations or Other Requirements
None required.
C. Other Knowledge, Skills or Abilities Required
Intermediate Microsoft excel, Outlook, Word, and PowerPoint skills.
UKG/Kronos Accrual and Historical experience.
Must be authorized to work in the US.
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Physical Demands Category: Office and Administrative Support, routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
Normal setting for this job is: Remote.
The expected pay range for this position is $24.00 to $27.00 an hour. The specific pay offered to a candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.
Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click "Apply."
Equal Opportunity Employer: Minority/Female/Disability/Veteran