HVAC TB Customer Service Representative

HVAC Truck Based Customer Service Representative

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary

• Paid vacation/holidays/sicktime- 15 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Company vehicle

• Check us out!: https://youtu.be/pdZMNrDJviY

What you will do

Under direct supervision, tracks and provides direct support for the planned service agreement renewal process. Actively participates in accounts receivable activities such as collections and new customer authorizations. Provides back up customer call handling, as needed. Provides administrative, day to day support in the service operational areas.

How you will do it

Responsible for the scheduling, tracking and monitoring of the touch point plans and the contract renewal life cycle process with the account owners.

Raise issues to appropriate individuals for timely follow-up as required.

May require direct interaction with customers for follow-up to secure purchase orders or to meet special invoicing conditions.

Updates the Service delivery plans as required by team.

Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service related transactions.

May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.

Reconciliation of accounts payable exceptions as necessary.

Researches, resolves or raises accounts receivable disputes as outlined in the partner concern process.

Works with Accounts Receivables contact to assist with resolution of truck based team A/R issues.

Determines appropriate actions for timely resolution.

If needed, will interact with Customer to resolve receivable issues.

Processes invoice credits and re-bills, as necessary.

Proactively contacts customers ensure customer satisfaction and a commitment to pay.

Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date.

Support inventory control process including updating equipment asset transactions.

Assist CSAs in resolution of warranty/SD warranty issues.

Provide additional service administration support, as required.

What we look for  

Required

• Must have strong interpersonal skills to effectively communicate with both internal and external clients.

• High school diploma or equivalent required, plus three to five years of related work experience, preferably within a service / sales, or technical work environment.

• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.

• Ability to prioritize work activities based upon financial impact to desired business goals.

• Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage.

• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

• Experience in contract financials required.

 Preferred

• Associate’s degree preferred,.

• HVAC experience preferred.

• Accounts receivable experience preferred.

• Experience and/or basic project accounting or costing principals is desired.

HIRING HOURLY RANGE: $37-43 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.