Front Desk PM - Homewood Suites

Description

Are you naturally a Friendly, Helpful person?

Do you want to make a positive Impact each day?

The Front Desk is the place for you!

Create a memorable stay from reservation to check-out, and help guests enjoy the area with your personal recommendations.

Our hotel is looking for a friendly and professional front desk agent who can provide excellent customer service to our guests. The ideal candidate will have a positive attitude, be a quick learner, and be able to multitask in a fast-paced environment.

Front Desk General Responsibilities:

Greet guests in a friendly and professional manner

Answer phones and respond to guest inquiries or requests

Provide information about hotel services, amenities, and local attractions

Process payments and handle cash, credit, and debit card

Manage the operations of the front desk including check in and check out

Assist guests with reservations

Manage guest complaints and resolve issues in a timely manner

Maintain a clean and organized front desk area

Complete daily reports and balance cash drawers

Follow all hotel procedures and policies

Benefits:

• Weekly Paycheck
• 401k plus generous company match
• Paid Time Off
• Holiday Pay
• Health
• Dental
• Vision
• Travel Discounts
• Company Scholarships for you or your family
• Career Development Opportunity

Our Core Values: Integrity ~ Family ~ Fun ~ Respect

Requirements

Front Desk Job Requirements Include:

- Proven experience in customer service or hospitality preferred

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making abilities

- Strong attention to detail and organizational skills

- Ability to work independently and as a team player

- Ability to stand for long periods of time and lift up to 25 pounds

- Must be reliable and able to work weekends and holidays

           3pm - 11 pm shift

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