Junior ServiceNow Administrator

Position: ServiceNow Administrator

Location: Remote - Bismark, ND.

Contract Term: 12 months

Hours / Week: 40

Top Skills & Years of Experience:

2-4 years' experience in ServiceNow administrator role.

Experience implementing enterprise software (ideally ITIL or ITSM related).

Knowledge of ServiceNow administration and experience developing ServiceNow applications

Experience with ITSM best practices.

Strong interpersonal and communication skills with written and verbal English language proficiency

Good time management skills

Ability to work independently with minimal supervision.

Ability to coordinate closely with IT management, team members and Agency personnel.

Primary technical skill sets, and experience include:

Administrate, maintain, and support the ServiceNow platform and modules such as Service Catalog, Event, Incident, Problem, Change, Release, Asset and CMDB, Discovery, Knowledge, Workflows, Service Catalog and Self-Service Portal.

Configure and deploy new functionality using ServiceNow and related web technologies.

Understand business requirements and design solutions to fit them using service-now modules and custom apps.

Hands-on experience developing and customizing and/or extending the following ServiceNow features:

Workflow creating and updating.

Creation and update of catalog items

Notifications

Data loading, mapping, and transforming.

Approval steps

Client-side scripts

Dashboards