Personal Finance Management Specialist (January 8th)

Objective:

To provide productive, preventive, and remedial consumer credit counseling and debt management services for the membership. Provides consumer credit counseling and administers debt management services for members of a Fortune 100 Credit Union.

Job Description:

• Recovers loan payments that might otherwise have been lost due to members financial difficulties. This includes: interviewing member to accurately assess their financial situation and determining the level of counseling required (educational, preventive, or remedial); analyzing members’ debts to the credit union and to other creditors; assisting members to develop personal budgets; determining members’ qualifications for entry in the debt management program (DMP).
• Intervenes with creditors/collectors in complex or difficult situations such as cases involving foreclosures, bankruptcies, and garnishments.
• Resolves critical member problems (e.g., investigates why collector is pursuing member in DMP or mediates with persistent collection agencies and or creditors).
• Intervenes with members who are considering Bankruptcy and recommends DMP as an alternative solution.
• Assists members who face difficulty with the credit bureau and security clearance issues.
• Computes payment offers to creditors, intervening and negotiating with creditors to extend, consolidate, refinance and/or restructure credit terms and conditions for debt repayment.
• Prepares requests, reviews checks sent to creditors and transfers payments to member’s loan accounts.
• Sets up an intersystem transfer for the repayment of debts.
• Tracks member’s progress until financially stable and/or current with creditors.
• Maintains detailed chronological records and statistics of interviews, correspondence, conversations, calculations, and administrative contacts with or made on the behalf of members utilizing budgetary counseling or debt management services.
• Makes interim revisions to creditor payment schedules to reflect unforeseen increases or decreases to members’ disposable income (e.g., medical expenses, car repairs) that may affect the member’s progress or financial situation.
• Notifies members as appropriate.
• Changes CBR reporting code to reflect members’ involvement in DMP to avoid additional debt load.
• Justifies requests for loan extensions, refinances, and new consumer loans submitted to the credit committee.
• Recommends extensions and/or relaxed payment terms for members with credit card accounts, completes payment reversals and submits closure for Lines Of Credit.
• Reviews data via automated system and researches missing payments.
• Maintains current member information and forwards appropriate documents for imaging.
• Conducts face-to-face counseling when applicable.
• Conducts classes and workshops on personal financial management and budgeting to employees as well as training to Military Command Financial Specialist.
• Participates in on-going training and seminars on financial planning and education.
• Participates and organizes area financial counseling roundtable meetings.
• Performs other related duties as required or appropriate.

Work Environment:

• Monday – Friday; 11:30am - 8:00pm
  • Hybrid schedule
• Hands-on training and development provided
• Room for long-term advancement
• Reliable company with strong core values

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.