Customer Experience Manager - Victoria's Secret - Patrick Henry - Newport News, VA
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager.
Primary Responsibility:
The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.
Direct Reports as assigned:
Customer Experience Lead(s) and / or Associates
All Store Leadership Team responsibilities include:
- Leading and demonstrating company values within the store.
- Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
- Conducting associate observations and associate coaching.
- Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
- Linking results to behaviors and actions to drive top-line sales.
- Independently managing labor hours within the store to drive top line sales and profit.
- Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
- Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
- Demonstrating and leading company policy and procedures.
- Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
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