Bilingual Customer Service Representative

Must be Bilingual in Spanish and English

Description:

• Serve as the principal liaison for parents requesting fee assistance and child care information.

• Provide exceptional customer service support in navigating fee assistance program policies and procedures.

• Assist parents in assessing and selecting child care options and determine child care provider qualifications according to Department of Defense policies.

• Educate parents on how to select a quality provider by explaining how to use tools such as high-quality indicators, online inspection reports, and QRIS.

• Determine applicant eligibility according to Department of Defense policies and accurately provide child care fee assistance estimates according to Department of Defense policies.

• Update client information and data into an automated database system.

• Work closely with assigned child care coordinators to ensure that all files are processed accurately and efficiently.

• Coordinate and monitor resolution to concerns from parents regarding the fee assistance program.

• Maintain respectful, professional working relationships with military families.

• Maintain high-ethical standards including maintaining strict confidentiality.

• Assist with special projects and other functions as needed to accomplish Child Care Aware® of America objectives.

• Perform other duties as assigned

Skills:

Customer service, Call center, Military, Administrative clerical, Administrative support, Collection, Customer service call center, administrative, outlook, Spanish, Customer support, Chat support, Case management, Customer service oriented, Call center experience

Additional Skills & Qualifications:

2+ years call center experience

Bilingual in English and Spanish

Microsoft Office Suite

Experience Level:

Intermediate Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.