Change Management Lead

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

A key role within the transformation function, the Change Management Lead will be responsible to managing the implementation of business improvement change initiatives across the business to ensure full benefits realisation, including revenue growth, cost reduction, business efficiency or improve customer satisfaction.

Salary Range

Non London based applicants - £47,000 - £52,000

London based applicants - £52,000 - £57,000

• Work with the Chief Operating Officer and Transformation team to lead and implement specific change projects that will have a significant positive impact on business operations - likely to cover people, processes, systems and environment
• Working closely with the Head of Improvement, identify successful BI activities and, where appropriate, lead on the roll-out of such activities wider across the business
• Lead on the identification of best practice and facilitate cross- business learning to required standards or accreditation
• Support in the development and establishment of new or enhanced capabilities deigned to support growth and diversification
• Demonstrating proof of concept as innovation progresses
• Ensure that data is utilized to inform the need for change and to undertake impact evaluation of change

Key Contacts & Relationships:

Internal

• Chief Operating Officer
• Head of Improvement
• Technology Services
• Leaders across Max UK
• Colleagues across Max UK
• Business Transformation Team

Qualifications & Experience

• A proven operational practitioner (minimum 3 years at managerial level)

Individual Competencies

• Demonstrable track record in leading and successfully delivering change in an operational context - gets things done!
• Strong project and programme management skills, with the ability to plan, execute, and monitor multiple project simultaneously - managing any associated budget, resources, and risks
• Preferably digitally literate with experience of utilizing technologies (including Artificial Intelligence) to drive business improvement or customer experience.
• Good stakeholder management/communication skills, with the ability to build and maintain effective relationships, and influence and persuade at all levels.
• A strong completer/finisher with the determination, focus and resilience to see projects through to a full conclusion.
• Good problem-solving skills, with the ability to evaluate and measure the impact and effectiveness of transformation initiatives and ensure alignment with the organisation's performance indicators and quality standards.
• Leadership and people management skills, with the ability to lead, guide, and coach the transformation team and other colleagues, fostering a high-performance and customer-focused culture.
• Highly flexible and responsive - able to respond to a trouble-shooting agenda across the business a and when required

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Skills:
Change Management, Healthcare, Customer Satisfaction, Cost Control, Process Improvement, Revenue Growth, Business Operations, Product/Service Launch, Business Intelligence, Best Practices, Proof of Concept, Business Transformation, Project/Program Management, Budget Management, Project Tracking, Customer Experience, Artificial Intelligence (AI), Communication Skills, Problem Solving Skills, Quality Metrics, Leadership, Customer Relations, People Management, Coaching, Identify Issues, Recruiting/Staffing/Hiring, Diversity

About the Company:
Maximus

Company Size:
5,000 to 9,999 employees

Industry:
Healthcare Services

Founded:
0

Website:
https://www.maximus.com/