Help Desk Technician - Active DoD Secret clearance required

Seeking a Service Counter Technician to serve our DoD customer. The Service Counter Technicians will work in a team environment to assist in supporting JSP end users.

Responsibilities:

• Providing technical assistance to clients via in-person interactions


• Assisting clients with troubleshooting devices, software applications, and VPN connections.


• Greeting clients and visitors with a professional demeanor.


• Maintaining accurate records of client accounts, technical configurations, and service requests.


• Assisting with office tasks such as data entry, inventory management, and equipment maintenance.


• Providing guidance and instructions to clients on using our technical solutions effectively.

Required Skills and Experience

• Two Years of Help Desk Experience required


• 8570 Level II Certification - Security required


• Must have a minimum of an active Secret Clearance


• Strong Customer Service skills


• Strong organizational and time management skills


• Good written, oral, and interpersonal communication skills


• Ability to work in a fast paced and changing environment


• Familiarity with ticketing systems required, ServiceNow systems would be an asset

Physical Requirements:

• Sitting for long periods


• Standing for long periods


• Ambulate throughout an office


• Stoop, kneel, crouch, or crawl as required


• Lift and carry weight up to 50 pounds (on as needed basis)

Desired Skills and Experience

• Associates Degree


• Vendor certification in the technology being applied such as Microsoft MCP, MCT, MTA or Novell CNE" Certification


• HDI Desktop Support Technician or A Certification

Required Clearance

• Active DoD Secret security clearance

EOE M/F/Disability/Vet

Job Type: Full-time

Pay: $24.00 - $25.00 per hour

Benefits:

• 401(k)


• Dental insurance


• Health insurance


• Paid time off


• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Experience:

• IT Help Desk: 2 years (Required)

License/Certification:

• CompTIA Security (Required)

Security clearance:

• Secret (Required)

Ability to Relocate:

• Alexandria, VA: Relocate before starting work (Required)

Work Location: In person