Call Center Service Representative

Objective: To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation (CCO). Provide information regarding banking products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.



Description:

• Provide member service via phone or other media (e.g. email, chat, etc.)

• Protect and verify identity of caller; review account information for alerts and account irregularities

• Take action and respond to situations/patterns of activity indicating potential fraud or abuse

• Understand and comply with federal and other regulations relating to financial products and services

• Analyze, research and resolve problems and discrepancies related to member accounts/loans

• Counsel current prospective members about available products and services

• Execute first call resolution; may require research, follow-up, return calls

• Identify opportunities to cross service products and increase product penetration

• Perform account transactions

• Initiate fee adjustments and/or other monetary incentives for members within scope of authority

• Effectively perform all duties required for MSRs

• Perform other duties as assigned



Requirements:



+ Recent customer service experience (preferably in a call center environment) and/or working directly with customers


+ Open attitude and willingness to help others


+ Professional written and verbal communication skills


+ Proficient Data Entry abilities



Shift: Second shift openings vary between 1:30pm - 12:00am

Schedule: based upon shift allocation

(please note all schedules are based upon a 5 day work week)



+ Monday - Saturday flex


+ Sunday - Friday flex



Work Environment:



+ Hybrid work schedule - 3 days home & 2 in office


+ All equipment provided


+ Teleworking expectations apply




+ Hands-on paid training and development program provided


+ Opportunities to work within department specific team specialization


+ Campus amenities included


+ Room for advancement into department specific sectors of financial services


+ Reliable company with strong core values









About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.



At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.



Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

About the Company:
Aston Carter

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. We have an unrivalled commitment to delivering first class service to clients and business professionals across a variety of business disciplines, including Accounting and Finance, Change and Transformation, Compliance, Management Consultancy, Operations, and Risk and Regulation. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our client’s unique needs. Aston Carter is part of Allegis Group, a global talent solutions provider.

Company Size:
5,000 to 9,999 employees

Industry:
Staffing/Employment Agencies

Founded:
1989

Website:
https://www.astoncarter.com/