Assoc Inside Sales Account Manager

Department:

Cargo & Charters

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

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Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Summary

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. The Associate Inside Sales Account Manager invests in the future of Southwest's People by producing qualified prospects through a variety of sources including, but not limited to, tradeshows, ongoing market campaigns, prospect database, specified markets, and inbound calls. This role works to maximize the value of Cargo and Charters for Southwest through strategy, technology, research, implementation, data, and engagement activities. The Associate Inside Sales Account Manager is an effective communicator with strong interpersonal skills who looks forward to supporting impactful initiatives that drive the future of Southwest.

Additional details:

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  The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work at a Company facility at least three days a week. The Department designates the specific three days of the week Employees must work on-site.

  
  


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  U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.

  
  

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities

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  Generate account leads and develop business relationships by making daily outbound calls to prospects and existing customers to communicate the strengths and competitive advantages of Southwest Cargo services and how the application of these can assist the Customer in meeting their objectives

  
  


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  Understand Customer needs, objectives, and goals by utilizing extensive business databases, directories, industry websites, and other sources

  
  


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  Maintain a thorough knowledge of Customer needs such as transit time, special handling, rate, etc. to support assigned territories

  
  


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  Create thorough pre-call plans by reviewing sales history, data reports, previous call notes, etc. to determine the most productive course of action

  
  


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  Contact Customers who have been identified as inactive using approved sales tactics and strategies to retain potential business

  
  


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  Compile reports utilizing various systems to monitor sales performance, evaluate necessary business actions, forecast annual territory sales, report pertinent Customer data, gather, and report on market activity, and provide other data as requested by Leadership, ASMs, and/or other Stakeholders

  
  


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  Calculate cost estimates and spot rates by gathering Customer shipment specifications and logistics, reviewing pricing resources, and preparing rate proposals for internal approval to implement independent pricing, localized to specific conditions, and purchasing patterns

  
  


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  Record and manage Client history and records by documenting sales interactions, expenses, competitive activity, account changes, and events within the Company database to ensure all Customer information remains updated and accurate

  
  


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  Provide professional, competent, and timely response to all inbound calls/emails including but not limited to providing price quotes, accepting sales orders, and advising on regulatory information about shipments, etc. to ensure excellent Customer Service

  
  


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  May perform other job duties as directed by Employee's Leaders

  
  

Knowledge, Skills and Abilities

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  Knowledge of principles and methods for showing, promoting, and selling products or services including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems

  
  


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  Strongly skilled in verbal and written communication

  
  


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  Strong persuasive interpersonal skills to gain acceptance of an idea, plan, or product

  
  


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  Skilled in understanding and applying information to contribute to the organization's strategic plan

  
  


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  Ability to teach, guide, and assist fellow Employees

  
  


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  Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others

  
  


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  Ability to produce several ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity)

  
  


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  Ability to remember information such as words, numbers, pictures, and procedures

  
  

Education

• Required: High School Diploma or GED

Experience

• Entry-level experience; developing skills and knowledge in sales, customer service, or airline/cargo

Licensing/Certification

• N/A

Physical Abilities

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  Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time

  
  


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  Ability to communicate and interact with others in the English language to meet the demands of the job

  
  


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  Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

  
  

Other Qualifications

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  Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

  
  


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  Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

  
  


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  Must be at least 18 years of age

  
  


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  Must be able to comply with Company attendance standards as described in established guidelines

  
  

Pay & Benefits:

Competitive market salary from $54,350 per year to $60,400 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you'll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)


• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck *


• Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit

Explore more Benefits you'll love: https://careers.southwestair.com/benefits Pay amount does not guarantee employment for any particular period of time. 401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits ProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.

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