Cloud Systems Engineer

Essential Duties and Responsibilities:

• Technical Support and Documentation:

  • Provide production technical support for cloud-based and on-demand environments.
  • Document solutions for operational effectiveness and strategic planning.
  • Ensure platform and service availability, security, scalability, and performance.

• Solution Monitoring and Maintenance:

  • Support, enhance, and customize the hosted environment.
  • Monitor and manage alerting systems; respond to incoming alerts promptly.
  • Design and maintain software currency and patch management processes.
  • Develop and manage a utilization and capacity plan for the hosted services.
  • Generate regular system performance and operational reports for management.

• IT Expertise Delivery:

  • Contribute technology expertise to project teams as required.
  • Represent specialized technology-area knowledge effectively.
  • Lead or participate in additional projects or duties as assigned.

Knowledge, Skills, and Abilities:

• Cloud and Systems Administration:

  • Strong experience with AWS services (Elastic Load Balancers, EC2, RDS, DynamoDB, S3, Lambda, etc.).
  • Familiarity with Application Servers (Tomcat, JBoss, Weblogic).
  • Proficient in monitoring and logging tools (Data Dog, New Relic, ELK, etc.).

• Scripting and Automation:

  • High level of proficiency in shell scripting (Powershell, Python, Bash).
  • Experienced with GitHub Actions, Ansible, Terraform, and Cloud-Init.

• Security and Compliance:

  • Understanding of security best practices for environment and CI/CD processes.
  • Document and test disaster recovery and business continuity plans.
  • Ensure data and configuration backup and recovery.

• Soft Skills:

  • Strong problem-solving, project management, and multitasking skills.
  • Excellent communication, interpersonal, and customer service skills.
  • Curiosity and self-learning capabilities with minimal guidance.
  • Ability to maintain confidentiality of sensitive information.
  • Willingness to participate in on-call rotation and perform off-hours work as needed.

Education and Training:

• Required: Bachelor of Science in Computer Science, Management Information Systems, or related field, or equivalent combination of education and experience.
• Preferred Certifications: CCNA, MCSE, SQL DBA certifications.
• Experience: 5+ years in Information Technology with at least 3 years as a Systems Administrator.