Service Advisor

Job Title, Keywords, Military Job Title or Code

Crash Champions is home to a collection of team members driven by a deeply rooted purpose and guided by a powerful principle: Here, We Do More.

It is the Crash Champions DNA and it is the mark of who we are. Above everything, we believe in what we do; and we hold fast to the conviction of why we do it. As the largest founder-led collision repair service provider in the U.S., we serve our customers and business partners with an unexpected level of personal and professional service to build trust at every touch point.

Responsibilities

Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.

Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates

Manage each repair throughout the process and ensure Crash Champions quality standards by performing in-process QC.

Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.

Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process

Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Qualifications

Customer Service Skills

Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment

Knowledge of dealing with Insurance partners preferred

Ability to deal with fast paced environments

Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex

The Difference is Trust. That sentiment has served as the cornerstone of the Crash Champions DNA since its inception by founder and present-day CEO, Matt Ebert as a single Chicago-area repair center in 1999.

Today, Crash Champions, driven by a fiercely independent and customer-first focus, serves customers at more than 600 locations in 36 states across the U.S. Crash Champions remains the only founder-led national collision repair network, and is continually recognized for operational excellence, customer satisfaction, and a teammate-oriented culture.

Learn more about our program offerings and our comprehensive benefits so you and your family can be at your healthiest and best.

Crash Champions is an equal-opportunity employer, providing opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.