Grocery Department Head

Kroger Hampton, Virginia
grocery store safety management sales grocery store management exempt customer service items seasonal stocking education
March 27, 2023
Hampton, Virginia

Company Name:Kroger Stores Position Type:Employee FLSA Status:Non-Exempt Position Summary: Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service by creating an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor all established quality assurance standards.

Monitor all functions, duties and activities for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. Essential Job Functions: Promote trust and respect among associates, with a positive attitude.

Communicate company, department, and job specific information to associates. Establish performance goals for department and empower associates to meet or exceed targets through collaboration and teamwork. Develop adequate scheduling to manage customer volume throughout hours of operation.

Train and develop associates on performance of their job and participate in the performance appraisal process. Adhere to all local, state and federal laws, company guidelines, and food safety regulations and guidelines. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store, ability to respond to questions and make suggestions about products.

Inform customers of grocery specials and offer product samples to help customers discover new items. Develop and implement a department business plan to achieve desired results. Create and execute weekly and period sales promotions in partnership with store management by informing and educating department associates about current, upcoming and special in-store promotions, especially promotions in the Grocery department.

Prepare and submit seasonal critiques for the sales and merchandising supervisor. Implement the department period promotional plan by staying current with present, future, seasonal and special ads. Assist store management in preparing the store/department budget, expense control, profit and loss reviews, and take appropriate action on all financial reports.

Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs. Plan and organize the inventory process, maintain an awareness of inventory/stocking conditions, note any discrepancies, train department associates on inventory/stocking and Computer Assisted Ordering. Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.

Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, practicing preventive maintenance by properly inspecting equipment, notifying store management of any items in need of repair and of customer or employee accidents. Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications: Must be 18 or older Ability to handle stressful situations Effective communication skills Knowledge of basic math (counting, addition, subtraction) Desired Previous Job Experience High school education or equivalent preferred Management experience preferred Retail/Grocery experience Second language (speaking, reading and/or writing) Education Level:None Required Certifications/Licenses:None Position Type:Full-Time Shift(s):Day; Evening Regions:Mid-Atlantic States: Virginia Keywords: Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals.

Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields. Company Overview:Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names.

At The Kroger Co., we are Fresh for Everyone and dedicated to our Purpose: To Feed the Human Spirit. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co.

and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement. Posting Notes: VA||Hampton|| 1050 W Mercury Blvd ||23666 || Kroger Stores||[[mfield2]]||Customer Service; Store Operations ||Employee|| Non-Exempt || Full-Time|| None

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