Associate Director of Product Management - Digital and Technology
Best Buy
Minneapolis, Minnesota
director
product management
management
digital
management
best buy
team
product management
lead
people
strategy
director
data
March 26, 2023
Best Buy
Minneapolis, Minnesota
Best Buy is seeking an Associate Director of Product Management to join the Digital Communications Team to lead high performing teams of Product Managers serving the Consumer and Selling Technology Organization. This includes looking to the future and finding ways to further automate the use of customer context in our conversations as well as finding synergies across the different conversation types.
As an Associate Director of Product Management, you will be building and leading empowered teams that partner with key internal teams, engage in customer research, execute data-driven prioritization to design, build, and launch initiatives driving supporting both customer needs and business objectives and key results.
This leadership position will tap into your talents from incubating new products to investing in existing products. If you are an advocate for users, a creative problem solver, and an impactful leader, you are an ideal candidate for this role.
Every day, you will play a key role in shaping the future of how Best Buy is disrupting retail, empowering your teams to deliver innovative and human-centered customer experiences. You'll be challenged to apply your depth of knowledge and expertise to build and lead your teams through empowerment, engagement, and continuous improvement.
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We're committed to being one of the best companies for our customers and employees by fully embracing people from all backgrounds and identities.
Our customer base is diverse, and we are committed to ensuring our workforce is reflective of the communities we serve. We are obsessed with building long-term relationships with our applicants, employees, and customers.
If you like working in an environment that inspires individual and team success, you'd be a great addition here. The Associate Director of Automated Conversations will be responsible for leading Best Buy's voice and text conversations product areas.
This role is hybrid, which means you must be located within a drivable distance to one of our Best Buy corporate offices in Richfield Minnesota.
What You'll Do:
We're committed to helping people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
As a part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on supporting and valuing our amazing employees who make it possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work and into the future. Tomorrow works here.
As an Associate Director of Product Management, you will be building and leading empowered teams that partner with key internal teams, engage in customer research, execute data-driven prioritization to design, build, and launch initiatives driving supporting both customer needs and business objectives and key results.
This leadership position will tap into your talents from incubating new products to investing in existing products. If you are an advocate for users, a creative problem solver, and an impactful leader, you are an ideal candidate for this role.
Every day, you will play a key role in shaping the future of how Best Buy is disrupting retail, empowering your teams to deliver innovative and human-centered customer experiences. You'll be challenged to apply your depth of knowledge and expertise to build and lead your teams through empowerment, engagement, and continuous improvement.
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We're committed to being one of the best companies for our customers and employees by fully embracing people from all backgrounds and identities.
Our customer base is diverse, and we are committed to ensuring our workforce is reflective of the communities we serve. We are obsessed with building long-term relationships with our applicants, employees, and customers.
If you like working in an environment that inspires individual and team success, you'd be a great addition here. The Associate Director of Automated Conversations will be responsible for leading Best Buy's voice and text conversations product areas.
This role is hybrid, which means you must be located within a drivable distance to one of our Best Buy corporate offices in Richfield Minnesota.
What You'll Do:
- Craft and drive complex product(s) and experience vision across a matrixed organization independently
- Proficiently lead long term vision strategically aligned to the organizational goals
- Mastery in translating business needs into customer goals and features
- Mastery in both crafting and driving the vision, strategy, and overall execution for a highly complex product line or multiple product lines
- Deliver against core customer value propositions and Best Buy's strategic and financial goals
- Demonstrate empathy for the customer, and steer discussions to how to build customer trust
- Reduce system constraints (resource, financial, technology) to build long-term customer engagement and brand love
- Demonstrate the test / learn / iterate mindset
- Lead teams to innovate and transform by embracing new ways of working
- Demonstrate an innovative mindset and find ways to push through adversity
- Analyze product performance through qualitative and quantitative analysis tools and processes
- 4 or more years of Product Management experience, OR experience working with development, User experience, Strategy, or related
- 3 or more years of experience with direct people management and team management
- 2 or more years of relevant experience in strategy creation utilizing data, customer-focused solutioning, cross-functional leadership, or related
- Bachelor's or advanced degree in IT, Computer Science, Engineering, Business, Marketing or related field OR equivalent experience
- Preferred Qualifications:
- 8 or more years of Product Management experience, OR experience working with development, User experience, Strategy, or related
- 4 or more years of experience with direct people management and team management
We're committed to helping people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
- Competitive pay
- Generous employee discount
- Physical well-being support
As a part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on supporting and valuing our amazing employees who make it possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work and into the future. Tomorrow works here.
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